Willi’s Warranty Policy
All manufacturers understand this and provide a warranty against defects and workmanship. If they didn’t we would not carry themAll new products sold by Willi's are covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.)
The manufacturer will make all warranty decisions. Willi's will facilitate the interaction between consumer and the manufacturer. Purchasing Used, Demo or Rental gear from Willi's will not come with a manufacturers warranty unless otherwise specified.
Willi’s simple 3 step process
1. Determine whether the damage should be covered by warranty. Here are a few things that are NOT covered by warranty:
Normal wear resulting from standard usage that occurs over time. (chipped topsheet from crossing skis, sun faded topsheet, etc)
Damage resulting from contact with objects. (Rails, boxes, stumps, rocks, little kids, etc, etc.)
Damage to product resulting from improper care or unnecessary roughness. (jamming tip/tail into snow, product flying off of roof racks, etc)
Parts, hardware, accessories that were lost or have gone missing AFTER receiving your shipment.
2. Fill out the Warranty Request Form.
If you have any questions, don't hesitate to give us a call. We want to see you back out on your product almost as much as you want to use it, but please be patient as warranty issues can take a considerable amount of time to resolve. Most warranties are usually resolved in a timely manner and will be processed in the order they come in.
*Return shipping on warranty claims is the responsibility of the buyer. The manufacturer or Willi's will cover shipping charges within the United States on all items replaced or repaired under warranty. Any outside expenses that stem from a warranty situation(lift tickets, rental fees) aren't covered by Willi's or the manufacturer. If the warranty is not specified on the product purchased or on the manufacturer's website, please contact Willi's. Customer Care options
Step 3. We will contact you with further instruction.
This step varies by manufacturer and we will provide you with all the details for the next step.