You may return most new, unopened items within 30 days of delivery for a full refund. You will be responsible for physically returning products to the store from where you picked them up.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Willi’s believes in making your online shopping experience as easy as possible. That's why we offer FREE economy shipping on all single purchases totaling $200 or more!*
Willi’s ships all orders from Monday to Friday from 8am to 2pm EST. Expedited orders will be shipped within 1-2 business days** of placing your order (Mon-Fri). Please note, there are some UPS and USPS black out dates when there is no pick-up or delivery service (examples: Thanksgiving, Christmas, New Year's Eve, and other special holidays or severe weather-related events). Orders placed during these times usually ship on the next business day after the holiday period is over.
(Free to the lower 48 States. Other restrictions apply.*)
UPS Time-in-Transit Map
This map is a general representation of UPS Ground transit times. Please make your selection of our expedited shipping options based on this map and the times given below. Most of our orders are shipped from eastern Pennsylvania.
Willi's Economy Shipping
Free shipping is applied automatically to most* orders over $200(lower 48 states)
Typically ships within 1-2 business days. May take up to 5 business days.
Takes 1-6 business days to arrive once the item ships (depending on your location - see chart)
Please note: Transit times indicated on our shipping page may not apply to items noted in the cart at checkout as ‘shipping separately’. These items may take another 1-5 days to arrive depending on your shipping address location.
We ship via UPS on most orders.
* Our Free shipping policy is applicable only to orders within the continental United States. It does not apply to residents of Hawaii or Alaska. It also does not apply to select over-sized items and select items in our Clearance and Close-Out departments. These items will be marked on the product's detail page and in the shopping cart. Free shipping can be applied when qualifying items are purchased in addition to specially marked. Willis Bargain pricing may only affect select colors and sizes of a particular product. This special pricing will be highlighted in red in the item’s color and size selection box’s drop down menu. Bargain rates do not apply to non-highlighted color/size options.
Bargain priced items do not qualify for free shipping and are only valid while supplies last. These special discounts may be removed at any time and without warning.
** This does not include economy shipping. While we strive to ship all expedited orders within 24-48 hours, occasionally situations beyond our control cause unexpected delays. Should a problem arise we will do our best to get you the item(s) you ordered as fast as possible.
Please note, USPS does not guarantee their delivery and time and transit times.
Also, items marked as 'online only' or 'this item may ship separately' may take an additional 2-3 business days to ship.