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SOUTH HILLS  1-412-881-5660

7 SPRINGS  1-814-352-7611

NORTH HILLS  1-412-366-7760

Return Policy

Willi’s Returns

Returns Simplified

We all could use extra time.

Every item we sell is covered by our 30 day return policy. If your new, unused* item doesn’t work out, you have 30 days to return or exchange it. 

We do not accept used items, but we are happy to help you with any manufacturer defects and warranty replacements. 

*All items must be returned in original condition, including manufacturer packaging, tags, documentation and any accessories. Returns will be refused if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged.

Return options:

  1. Ship your return:  

            Willi’s Warehouse

           3740 Library Rd

           Castle Shannon, PA 15234

  1. Return in person (US only):  Returns can be dropped off at our stores during normal business hours.


The easiest way to exchange your new, unused item is to initiate a return and place a new order through our website. This will allow you to get your new item quickly and avoid the risk of it selling out. You will receive a full refund (minus the cost of any supplied shipping labels) for your item once we receive the return. Feel free to give us a call to set up your exchange or answer any questions.

Warranty Policy